Privacy Policy

Welcome to Patel Cab Service ("we," "our," or "us"). We operate premier passenger road transport, outstation taxi, one-way cab, airport transfer, and local rental services throughout Gujarat and connecting routes across India, with our central hub located at Greenland Circle, Rajkot, Gujarat - 360003.

This Privacy Policy sets forth our commitments and practices regarding the collection, storage, processing, transfer, and protection of personal and booking information obtained when you browse our website (https://patelcabservice.com/), utilize our online reservation form, call our customer dispatch desk, connect via WhatsApp, or travel in our fleet.

To deliver prompt, reliable, and secure taxi services, we collect various categories of data based on how you interact with us:

We collect information through three primary mechanisms:

• Direct Interactions: When you complete the cab reservation form on our website, submit a route inquiry, telephone our 24/7 hotline (+91 98796-77359), send a WhatsApp message, or email us at patelcabservice@gmail.com.
• Automated Technologies: As you navigate through our web pages, automated server logs and cookies collect anonymous technical diagnostic information, device specifications, and browsing statistics.
• Operational & Transit Logs: When a journey is initiated, our operational coordination systems record driver assignment, departure timestamps, arrival timestamps, and final odometer readings for precise billing.

We use the data we collect solely for lawful, legitimate, and service-related purposes, including:

• Fulfilling Cab Bookings: Reserving the vehicle of your choice (Dzire, Etios, Ertiga, Innova, Crysta), coordinating pickup time, and routing your journey between cities such as Ahmedabad, Rajkot, Surat, Vadodara, Jamnagar, Dwarka, and Somnath.
• Trip Communication & Driver Details: Sending you booking confirmations, vehicle registration numbers, driver contact numbers, and live arrival status via SMS, WhatsApp, or voice calls.
• Passenger Safety & Highway Support: Ensuring prompt support in case of route deviations, vehicle breakdown, traffic delays, medical emergencies, or airport connection urgencies.
• Billing & Record Keeping: Generating clear itemized invoices, including state taxes, toll allowances, parking fees, and distance tariffs.
• Customer Care & Dispute Resolution: Addressing passenger queries, investigating lost property inside cabs, and resolving service-related feedback.
• Legal & Statutory Compliance: Fulfilling accounting, taxation, and statutory requirements under Indian law.

Patel Cab Service does not sell, rent, lease, or commercially trade your personal information. We disclose information strictly in the following limited circumstances:

• Assigned Drivers & Fleet Operators: We share essential operational information (passenger name, contact number, pickup location, drop location, and scheduled time) with the allocated driver solely so they can locate and transport you. Drivers are contractually bound not to retain or misuse passenger contact details.
• Essential Infrastructure Providers: We engage reputable cloud hosting providers, transactional SMS gateways, and WhatsApp API services who assist in delivering our automated reservation receipts. These parties process data strictly under our instructions and confidentiality requirements.
• Legal Mandates & Law Enforcement: We may disclose information if required to do so by a court of competent jurisdiction, government investigative authority, police report, or applicable statutory law in India to prevent crime, investigate fraud, or protect human safety.

Real-time transit transparency is critical for outstation highway and airport taxi services.

• Driver & Vehicle Tracking: Our operational vehicles are monitored during active customer trips to calculate distance, track highway progress, optimize routes around traffic congestion, and ensure passenger security.
• Passenger Device Location: Our website does not track background GPS coordinates without your explicit browser consent. If you choose to enable browser location auto-fill on the booking form, it is used solely to populate the "Pickup City" input field.

Cookies are small text files placed on your computer or mobile device when visiting websites. We use cookies and comparable tracking technologies for the following:

• Essential Functionality: Enabling form submissions, user interface responsiveness, and session stability.
• Performance & Analytics: We use Google Analytics (tags G-DKLSBBXW7N and G-G99SFDSBSL) to collect aggregated, anonymized insights regarding website traffic, bounce rates, popular routes, and device screen sizes.
• Advertising Measurement: Google Ads tracking tags assist us in measuring the efficiency of our online search campaigns when prospective travelers search for Gujarat taxi services.

You can configure your web browser settings to reject cookies or notify you whenever a cookie is placed. Note that disabling certain essential cookies may affect the interactive functionality of the online reservation form.

We deploy multi-layered organizational and technical security measures to protect your personal details against unauthorized access, loss, alteration, or disclosure:

• Transport Layer Security (TLS/SSL): All web communication between your browser and our server is secured with high-grade 256-bit HTTPS encryption.
• Restricted Administrative Access: Passenger contact databases are accessible solely by authorized dispatch officers and management personnel with authenticated credentials.
• Data Retention Policy: We retain trip logs and billing records only for as long as necessary to comply with statutory taxation, accounting, and dispute resolution guidelines under Indian commercial laws. Non-essential communication logs are periodically purged.

Under Indian data privacy regulations, including the Digital Personal Data Protection (DPDP) Act 2023, you maintain enforceable rights regarding your personal information:

• Right to Access: You may request a summary of the personal information we hold concerning your bookings.
• Right to Correction: You may request the correction of inaccurate, outdated, or incomplete contact details.
• Right to Erasure: You may request that we delete your personal contact records, subject to our statutory obligations under tax and transport licensing laws.
• Right to Opt-Out: You may unsubscribe from informational SMS or WhatsApp updates at any time by replying "STOP" or notifying our support desk.

To exercise any of these rights, contact us at patelcabservice@gmail.com.

Our cab services and website booking systems are directed toward individuals who are at least 18 years of age. We do not knowingly collect personal information directly from children under 18. While families with children travel in our cabs under parent or guardian care, all bookings must be placed by an adult.

Our website may provide hyperlinks to third-party services such as WhatsApp (Meta Platforms), Instagram, Facebook, and Google Maps. When you click these links, you leave our site and become subject to the respective privacy policies and terms of those external providers. We encourage you to review their independent privacy notices.

We may revise or update this Privacy Policy from time to time to mirror updates in our operational workflows, technology infrastructure, or legislative developments in India. Any updates will become effective immediately upon posting to this page with an updated "Effective Date". Continued use of our booking services constitutes acceptance of the modified policy.

In compliance with the Information Technology Act 2000 and rules made thereunder, as well as the Digital Personal Data Protection Act 2023, if you have any questions, clarifications, grievances, or requests regarding your personal data or this policy, please reach out to our designated Privacy Support Desk: